Shipping

Shipping Times

We strive to ensure you get your package as quick as possible. We process all orders within 1-2 business days. Express shipping generally takes between 1-2 business days and Standard Shipping approximately 2-5 business days, depending if you are located in a major city or a rural area. As soon as your order has been shipped, we’ll send you an email with the tracking details so you can track the delivery to your door. Orders are shipped daily, Monday – Friday. The cut off for orders to be shipped out that day is 12:00pm.

Free Shipping

Who doesn’t like free shipping? If you spend $80 or more with us, we will ship your products for free to anywhere in Australia. The ‘free shipping’ will automatically be added to your carts total when you exceed $80. Free shipping does not apply to international orders.

Tracking Your Order

We insure all our deliveries until they arrive at your door to help give you peace of mind. All of our deliveries are tracked and you will receive a tracking code with instructions soon after your order’s shipment. We can also quickly follow up on any deliveries that seem to be taking too long to see where your order is. Simply contact us if you need any help at all.

Bulk Orders

Having a wedding? Have a business in need of large quantities of chopsticks? Planning a party? Obsessed with chopsticks? We have you covered. We provide a large range of offers and deals for those looking to order a bulk amount of chopstick. Please contact our Customer Support Team immediately at support@empirechopsticks.com.au to receive these deals before purchasing.

Still Have Questions?

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