Exchanges & Refunds

Exchanges

We will happily to exchange any product that you are not 100% happy with. To request a change-of-mind exchange, make sure you contact us within 30 days from your purchase date and let us know which products you’d like to exchange your order for. If the new items are a different price, we’ll make arrangements for a refund of the difference, or provide you with an easy way to pay the gap. We will then give you an address to ship your returned order to.

For the exchange to be processed please follow this 4 step process to be eligible:

The product is unused and in brand new condition.
The product is in original packaging.
The product is returned to us within 30 days*.
The tag that is attached around the product is not broken or removed. (This is for hygiene purposes).

For change of mind we do not cover postage costs for returning your items, but we will happily cover the cost of shipping your replacement to you. As soon as we’ve received your returned order and checked it, we will send your replacement immediately.

Please note: for change of mind, sale items are unable to be returned for a refund but may be exchanged for a fee. This does not apply to faulty or damaged items.

Returns

We strive to ensure you are entirely happy with your product and the process in which you received it. If you are unhappy with any of these matters please promptly contact our Customer Service Team. To request a change-of-mind refund, make sure you contact us within 30 days from your purchase date. We will then provide you with an address to return your order to.

For a refund to be processed, your products must follow the 4 step exchange/return policy. For change of mind we do not cover postage costs for returning your items. As soon as we’ve received your returned order and checked it, we will issue a full refund for the product price. Shipping is non-refundable. Refunds will be processed to the same payment method used at checkout.

Faulty Items

All of our products are checked for quality before they are shipped. If your product arrives damaged, is faulty or is not as described, please contact our team with your order number and photos of the problem. There is no time limit for reporting a genuine fault, and this applies to sale items too. Once the problem is confirmed, we cover the cost of returning the item and, depending on the problem, send a replacement, arrange a repair, or refund you in full including your original shipping. Nothing in this policy limits your rights under the Australian Consumer Law.